Frequently Asked Questions (FAQ)
What products do you offer?
We specialize in lifelike reborn dolls, ultra-realistic silicone feet, and high-quality silicone face masks for collectors, artists, and performers.
Do you ship internationally?
Yes, we ship worldwide with tracking provided for all orders.
How long does shipping take?
Orders are processed within 5–10 business days. Delivery time varies based on location and shipping method.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options during checkout.
Is my purchase packaged discreetly?
Yes, we use plain, unmarked packaging to ensure your privacy.
What are reborn dolls?
Reborn dolls are lifelike, hand-painted dolls designed to resemble real infants in appearance and weight.
Are your reborn dolls handmade?
Yes, every reborn doll is handmade with detailed painting, hand-rooted hair, and weighted bodies.
Can I request a custom reborn doll?
Yes, we offer custom orders tailored to your preferences. Contact us for options and pricing.
Are reborn dolls suitable for children?
Reborn dolls are primarily for adult collectors and are not recommended for young children due to their delicate materials.
How do I care for my reborn doll?
Keep the doll away from sunlight and moisture. Clean with a soft, dry cloth and handle gently.
What are silicone feet used for?
They are used for photography, display, cosplay, art, or medical and prosthetic modeling.
What materials are used in your silicone feet?
Our silicone feet are made from medical-grade platinum silicone for realism and durability.
Are the silicone feet wearable?
Some models are wearable. Please refer to individual product descriptions for details.
Can I choose the skin tone or size?
Yes, we offer multiple skin tones and sizes. Custom tones may be available upon request.
How do I clean and store silicone feet?
Wash with mild soap and water. Store in a cool, dry place away from sharp objects.
What are silicone face masks used for?
They are used for cosplay, film, stage, Halloween, and identity transformation purposes.
Are your face masks one-size-fits-all?
Most masks are flexible and fit a wide range of adult faces. Sizing is provided on each product page.
Can I talk, eat, or move my face while wearing the mask?
Yes, our masks move with your facial expressions. For comfort, remove the mask when eating or drinking.
Are the masks safe for skin?
Yes, we use skin-safe, hypoallergenic silicone. A patch test is recommended for sensitive skin.
How should I clean and maintain my silicone mask?
Gently clean with warm water and mild soap. Store on a mask stand or in original packaging.
How can I contact your support team?
Email us at support@yourdomain.com or use the contact form on our website. We respond within 24–48 business hours.
What is your return policy?
All sales are final due to the custom nature of our products. If there’s damage or an error, contact us within 7 days.
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale and bulk requests. Contact us for custom quotes and availability.