Frequently Asked Questions

Please read our FAQ before sending us a message.

What products do you offer?

We specialize in lifelike reborn dolls, ultra-realistic silicone feet, and high-quality silicone face masks. Each item is crafted with precision and designed to provide unmatched realism for collectors, artists, performers, and hobbyists.

Which payment methods are accepted in the Online Shop?

We accept major Apple Pay, PayPal, Cash App, Bank Transfer and other secure payment options available during checkout.

Do you ship internationally & How long does shipping take?

Yes, we offer worldwide shipping. All orders are processed securely, and we provide tracking information for every shipment & Processing times vary depending on the product. Most orders are shipped within 2–3 business days. Delivery times depend on your location and the shipping method selected at checkout.

How secure is shopping in the Online Shop? Is my data protected?

Shopping for reborn dolls online through our store is completely safe and secure. We use advanced security measures to ensure your personal and payment information is fully protected at all times.

Here’s how your data is protected:

  • SSL Encryption: Our website is secured with 256-bit SSL encryption, which protects all data transfers between your browser and our servers. You’ll see a lock icon in the address bar confirming this protection.

  • Secure Payment: All payments are processed through PCI-compliant platforms like PayPal, Apple Pay, and major credit card processors. We never store your payment information.

  • Privacy Protection: Your personal information is used only for processing your order and providing support. We do not sell or share your data with third parties.

  • Discreet Shipping: All reborn doll orders are packaged discreetly and securely to ensure privacy during delivery.

You can shop with complete confidence knowing your data and privacy are always a top priority.

What exactly happens after ordering?

Once you place your order, the following steps take place:

  1. Order Confirmation, then Payment
    You’ll receive an automatic confirmation email with your order details. This confirms that we’ve successfully received your purchase.

  2. Processing & Quality Check
    Your item is prepared for dispatch. For handmade or custom items (like reborn dolls or silicone products), this includes careful crafting, quality inspection, and packaging. This stage usually takes 5–10 business days, depending on the product type.

  3. Packaging
    We pack your order securely and discreetly to ensure privacy and protection during transit.

  4. Shipping & Tracking
    Once your order ships, you’ll receive a shipping confirmation email with your tracking number. You can use this to monitor delivery progress in real-time.

  5. Delivery
    Your package will be delivered to your address by a reliable courier. Delivery times vary by location and shipping method, but we do our best to ensure safe, timely delivery.

  6. Support After Delivery
    If you have questions, encounter an issue, or need help with your item, our support team is here to assist. Simply reach out via email or our contact form.

Are your reborn dolls handmade?

Yes, every reborn doll is made by hand. Our artists use soft vinyl or silicone, realistic painting techniques, hand-rooted hair, and weighted bodies to achieve lifelike results.

Send us an email

reborndollsonline@gmail.com

But Will Prefer Telegram For Easy Communication

Contact Us On Telegram

Click me!